We can only sincerely apologise if the item you have received is not the item that was chosen within your online cart.

On the rare occasion that this may happens, we ask you to please contact us as soon as possible with the following information: 

- Order number (this begins with an 'LL')
- Details of incorrect item received
- A photo of the wrong product, including the logo / inside label. 

*Please do not return any incorrect products before speaking to our Customer Care Team*